CHRV logo
ACNC Registered Charity Logo

Supported Living

What is a Hostel?

A Hostel is a group residence for aged people who, because of frailty or disability are unable to stay in their own homes and need some daily help. A Hostel provides a comfortable, secure and homelike environment and gives residents the opportunity to maintain their independence.

Residents have their own bed sitting room with en-suite bathroom, area for tea making, built-in furniture and emergency call buttons. There are community rooms and lounges. Meals are served in a central dining room.

The Hostel Manager or a relief assistant is on call 24 hours a day, seven days a week.
Christophorus House was designed for senior aged men and women. A comfortable, secure, home-like environment is provided to give Residents the opportunity to combine comfort with freedom from worry and to maintain, to as large a degree as possible, their independence.

Hostel Rooms – each room contains:

  • En-suite (shower, toilet and basin)
  • Tea making area
  • Central heating
  • Wardrobe
  • Points for TV and telephone
  • Grab rails
  • Floor coverings
  • Emergency Call buttons (in units and in ensuites) and pendant
  • Light fittings and ample power outlets
  • Security door and fly screens
  • Ceiling fan
  • Air conditioner

Residents supply all their personal items and are requested to have a labelled laundry basket.


The Village is conveniently located on the Pacific Highway, north of Hornsby shopping centre. The Village enjoys a pleasant, spacious parkland setting within a quiet residential neighbourhood. Public transport by regular bus service is available outside the entrance to the Village with a regular bus service connecting to Hornsby, Asquith and beyond.

Train services to the Sydney Metropolitan Region and beyond are available at Hornsby Station.

All residential units are provided at ground floor level and easily accessible 1st floor.

Furnishings and Electrical Appliances

Residents are encouraged to decorate their room as this makes it more home-like. Residents may install personal effects and small items of furniture (e.g. pictures, doona covers, radio and television). Any other items of furniture to ensure a safe uncluttered room may be permitted subject to approval of the Management prior to the item being placed in the room. As each room is centrally heated, radiators of any type are not permitted.


A staff member is on call 24 hours a day to help when needed.


Emergency call buttons are situated in all rooms, toilets and bathrooms. Your call for assistance is registered on a panel located in the foyer of the Hostel. The Emergency Call Buzzer System is always switched on in the Hostel.

Vital Call

This security system is located on the five main Exit Doors. A panel board is set by staff for either day or night mode. During the day, it can only be activated by a transmitter worn by an individual. At night, it will be activated if an individual opens the door. It becomes a security system for all residents and staff. Note that residents are requested to lock their security doors at night so total security is achieved. Staff is responsible for setting and resetting the system.


Smoking is prohibited in the resident’s room, in the interests of fire safety. Christophorus House is a smoke-free building. Smoking is not permitted anywhere within the Hostel and this also includes on the fire stairs or on the Hostel Bus. Outdoor areas are to be used: in the courtyard, balconies and side garden of the Hostel. If our Fire alarms are triggered by cigarette smoke, the attending fire brigade is likely to charge you for a false alarm. Please advise visitors of these matters.

Ceiling Smoke Sensors

Christophorus House has a modern fire detection system based on smoke detection sensors on the ceilings throughout the building. Sensors are located in every resident’s unit and are quite sensitive.


Residents are issued with a key to their room.

Electrical Appliances

In the interests of the safety of all Christophorus House residents, controls are placed on the type of electrical appliances which may be used. Residents should ensure that items are in good working condition. Double adaptors and extension cords are not permitted. With televisions, radios, record or cassette players etc, residents are asked to ensure that the volume is not sufficient to disturb others. If necessary, personal headphones or earplugs could be used.

New residents should take electrical equipment to an electrician for safety checking and tagging, prior to admission, unless it is bought new and still in its packaging. Re-tagging of all electrical appliances is undertaken annually.


Hostel-type accommodation is provided for a maximum 23 permanent residents and 1 respite resident. All rooms have en-suite bathroom facilities.


Breakfast is served every day from 7am in the Dining Room. Breakfast consists of porridge, cereals, fruit juice, tea or coffee and toast. If preferred, breakfast may be prepared by the resident in his/her room at a more convenient time. Staff will deliver ingredients the previous day.The main meal is served in the central Dining Room at 12noon each day. A lighter evening meal is served every evening in the Dining Room at 5pm each day.Morning and afternoon tea is also served in the Dining Room or the lounge. Supper is also served.


Residents' rooms are cleaned weekly. Additional cleaning of any room may be arranged with the Hostel Manager, should this be considered necessary.

Care Services

The following personal assistance services, including individual attention, individual supervision and physical assistance, are available on an identified and assessed need basis:

  • Assistance with bathing, showering or personal hygiene.
  • Assistance with dressing, undressing, or grooming, including the fitting of artificial limbs and other personal mobility aids and sensory communication aids.
  • Assistance with eating and drinking.
  • Assistance with transfers, including collecting and positioning of a walking aid or wheelchair.
  • Assistance with mobility, including the use of mobility aids.
  • Toileting.
  • Assistance with maintaining continence and managing incontinence.
  • Provision of special diet for medical or personal reasons.
  • Assistance with rehabilitation exercises and therapy treatments.
  • Assistance with treatments or procedures and supervision of medications.

Please refer to the Medication Policy included with this Handbook. Individual attention and support because of recurrent confusion, including dementia and other cognitive impairments and behavioral disorders.


Residents’ laundry is done on a weekly roster or sooner as required. All clothing is to be labelled prior to entry, preferably with printed and sewn name tags.


Staff are employed to undertake minor items of repair and maintenance.


These are provided by the Service but residents are reminded it is their responsibility to regularly defrost and clean the fridge and to ensure stored food is maintained in a fresh, hygienic condition.


A podiatrist will visit Christophorus House when required. Appointments can be made by notifying the personal carer on duty at a cost to you.


A hairdresser and manicurist visit Christophorus House. Appointments can be made by notifying the personal carer on duty at a cost to you.


The support provided to residents is as unobtrusive as possible. Residents are encouraged to do as much for themselves as they possibly can.

Lounge Room

Lounge/sitting and recreation room facilities are provided throughout the building for the enjoyment of residents and their guests.

Heating / Air-conditioning

Central heating is provided.

During the winter months, heating is available 24 hours per day. During the autumn and spring seasons, heating is time-clock controlled and is generally available between the hours of 5am to 10am and 4pm to 10pm. Every room has its own heater. There is also a reverse cycle air-conditioner in every room.

Chair Lifts

Christophorus House has been fitted with manually operated chair lifts at each end of the building to provide access to and from the upper floor level for persons who find the stairs difficult to manage.

Medical and Health

Assessment on Entry

Each prospective resident is required to obtain a report from their Medical Practitioner on the form which is supplied by Christophorus House. It is principally on this information that a profile is drawn to support the need for Hostel care, giving authority to be accepted as a resident. All Hostel Care Assessments are performed by an accredited Aged Care Assessment Team attached to the Area Health Service.

This assessment is independent of Christophorus House.

All prospective incoming residents must be assessed as needing hostel care in order to satisfy the requirements of the Commonwealth Department of Health & Ageing. All medical reports retained by Christophorus House are classified as confidential and are kept secured. Upon request, arrangements will be made for any resident to have access to their own personal/medical information file.

Medical Attention during Residency

Any accident, injury or sudden illness should be reported (phone call, personal contact or emergency button) as soon as possible to the Hostel Manager or relief assistant on duty. In the event of injury or illness, medical assistance may be engaged and, if considered necessary, arrangements may be made for relocation to hospital at the Resident’s expense.

Residents are encouraged to retain their personal preference of Medical Practitioner.

Assessment during Residency

If more personal care and/or nursing becomes necessary, the resident may be assessed by an independent Government appointed assessment authority as needing nursing home care. There are a number of highly reputable nursing homes situated in the Hornsby Shire and management will assist you and your family in the transition process.

Entry to nursing homes cannot, however, be guaranteed. A further assessment process is to be undertaken to verify eligibility for admission and you should be aware that current Commonwealth Government policy guidelines require places to subsidized nursing home to be allocated on an “as needs” basis.

Residents’ Rights, Obligations and Responsibilities

Each resident has a right to:

  • Courtesy
  • Dignity
  • Privacy and security
  • Be consulted (through meetings of residents)
  • Have his/her wishes respected
  • Maintain a sense of worth

To achieve these rights, it is necessary to have a number of rules and regulations. The rules of living at Christophorus House are designed to ensure that the residents enjoy the quiet comfort of living in a community setting and in the secure knowledge that caring staff are available to assist in the event of personal crisis. Any changes in rules and regulations may only be made in consultation with the residents.